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hello
Visiteur fréquent

Contact for non-French (English) speakers

Bonjour, 

I'm wondering if you have any contact for non-French speakers (English-speaking especially)? I'm sorry that I actually don't speak French. In fact, I just feel so confused about where to send my email or whom to ask to resolve my questions about the banking stuff.
I wrote emails (in English) from espace client but only the one in French is replied.
Thanks for the answers in advance!

Best

1 SOLUTION APPROUVÉE

Solutions approuvées
Raphael-A
Retraité du Web Café

Re: Contact for non-French (English) speakers

Good afternoon hello and aymekoffi,

 

In our customer relationship center, some of us speak English.

 

However in our bank, we cannot give you a personal relationship manager. Indeed, all exchanges have to do in french as mentioned in Article 1 of our terms and conditions.

 

For this time, we propose to you to ask your questions on this forum.

 

Are you agree with that ?

 

We stay at your disposal.

Voir la solution dans l'envoi d'origine

12 RÉPONSES 12
aymekoffi
Nouveau membre

Re : Contact for non-French (English) speakers

Hello,

 

I'm not sure but have tried to call someone ? Maybe they speak English.

 

Best regards.

Raphael-A
Retraité du Web Café

Re: Contact for non-French (English) speakers

Good afternoon hello and aymekoffi,

 

In our customer relationship center, some of us speak English.

 

However in our bank, we cannot give you a personal relationship manager. Indeed, all exchanges have to do in french as mentioned in Article 1 of our terms and conditions.

 

For this time, we propose to you to ask your questions on this forum.

 

Are you agree with that ?

 

We stay at your disposal.

JieHu-TZ
Nouveau membre

Re: Contact for non-French (English) speakers

Hi, I have just applied to open an account in ING, but my address on the contract is not detailed enough. 

 

So can I make some modification to my address through an email?

 

Regards. 

 

Jie

Patricia-G
Modérateur

Re: Contact for non-French (English) speakers

Hello JieHu-TZ,

 

We apologize for our late response. You will be able to modify your postal address directly in your customer area when you have your login details.

You can also contact our Customer Relationship Center.

 

Have a good day.

Niall
Nouveau membre

Re: Contact for non-French (English) speakers

I want to open an online account but I am in England and the online form will not accept my mobile phone number or address details.  Please advise me how to proceed

Gwladys-W
Modérateur

Re: Contact for non-French (English) speakers

Hello Niall

 

Welcome to our community :)

 

Please excuse me for the late response.

 

To open an account in our bank, you need to live and pay Taxes in France.

 

Then, you have to own a personal mail address and a French phone number.

 

Without that, you can't open a French ING account.

 

I stay at your disposal.

 

Good afternoon

 

Gwladys-W

 

 

Shaun
Visiteur occasionnel

Re: Contact for non-French (English) speakers

Forget this bank if you're not a good French speaker: I tried opening an account, needed to speak to customer services to solve a problem and nobody could speak English (or Spanish), nor was willing to find somebody who could.

 

I thought ING was a serious, international entity. Seems I was wrong.

Gwladys-W
Modérateur

Re: Contact for non-French (English) speakers

Hello Shaun,

 

I am really sorry for that but we don't have a lot of english speakers in our customer service.

 

If you need help, you can contact us in private.

 

Good afternoon.

 

Gwladys-W

AHA
Nouveau membre
Nouveau membre

Re: Contact for non-French (English) speakers

Hello,

 

I want to open a bank account in France. I have just arrived and i am not speaking french now. In order to open the account, will it be necessary to discuss with a consiler by phone? or i can do everything online?

 

 

Susa2021
Visiteur fréquent

Re: Contact for non-French (English) speakers

Hi,

 

I have an account in ING france for almost a year now. I need to change movile phone number and my French is limited. I have asked to send a letter with my details and new phone number to ING offices in Paris. They replied that I need to call customer number anyway.

We are many non French speakers in living France using ING bank services without being able to get our bank issues in order. We need English speakers working in ING France customer services like Banks in the rest of the world have them.  This is 2021, everything is done in English!

 

Can anybody give me an ING contact details to be able to fix my problem, please?

 

Thanks,

Asiack
Nouveau membre

Re: Contact for non-French (English) speakers

I would be grateful for the information if ING offers property credit for non-residents.

I woud like to buy a small house in Marseille as a secondary place of living, but I am based in Germany where I also pay taxes.

Patricia-G
Modérateur

Re: Contact for non-French (English) speakers

Hello Asiack, I welcome you to the ING community. ING does not offer mortgages for non-residents. You will find on this link our conditions of eligibility. Good afternoon. Patricia

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